PY Online Forums - Bringing the Pontiac Hobby Together - Excellent customer service experience!

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- - Excellent customer service experience! (https://forums.maxperformanceinc.com/forums/showthread.php?t=858147)

Excellent customer service experience!

A big thank you to Ames customer service!

I ordered the headliner for my 63 wagon in March 2021. I received it, checked the color and put it away, as I was not ready to install it yet.

I pulled it back out in March 2022 and noticed it was the correct color, but for the wrong body style.....

I called c/s and they researched and discovered it was their error!

They sent me a call tag for the return and had the correct wagon headliner made and shipped to me, all at their expense.

I appreciate this level of customer service, it is not common any longer!

James Q

Quote:

Originally Posted by jamesq (Post 6335954)

Hi James, thank you for the great feedback! It's what we strive for, I'm very glad to hear our agents met that expectation and then some. Have a great day!

Kyler @ Ames