Sorry for the delay the customer support email is monitored Mon-Friday 8-5 and handled in the order they come in and it sometimes takes us up to a day or so to handle all emails depending on the amount of emails and call volume for any given day. Calling us at 1-800-421-2637 will always be your fastest way to contact us if it is something that requires instant assistance. With that being said we have read your email and will be replying asap via email.
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