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| Pontiac Business Entities Exchange Sources, Compliments and Grievances in regard to Pontiac parts or services rendered by an individual or business. |
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#1
07-22-2011, 05:45 PM
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ebay member lottacoolstuff
Guys, when was the last time the admin had to post about a bad deal with someone. Anyway, I think that everyone who has dealt with me knows I have made a career out of trying to make customers happy. I recently had an ebay auction for a 1967 NOS ignition switch that this customer won. This one has me particularly annoyed because my personal specialty for the past 25 years has been locks and lock switches. So follow this chain of e-mails and tell tell me if I am getting old and cranky or if I have every right to be cranky.
Dear ccass1, I expected more from PY than this. You sent me a used, not NOS switch. It is even melted inside. Please send a call tag. I expect a full refund for the item & shipping. - lottacoolstuff I replied by explaining that the melted look he was looking at is common when looking inside and NOS switch as it is likely just dried grease. I instructed him to take something like a screwdriver and confirm. He refused to do this and insisted the switch was bad and we needed to do a CALL TAG. I got the switch back and sure enough there was the original grease inside the switch that scraped away revealing the bakolite insides in tact. So I gotta admit I'm pretty ticked off that the guy that 'expected more from PY' didn't think that the owner of the company just might know a little bit about this particular part and ignored my advice. So here is my reply. Dear lottacoolstuff, I just received the switch back. I see that you did not follow my instructions to test for grease with a sharp object like a screw driver. The area was completely undisturbed for probably 20 years. I stuck a screwdriver in there and the factory grease wiped away exposing the bakolite internals. It's all in tact and NOS as described in the auction. The dirt particles you see around the outside of the switch is very common for a part that is 30-40 years old. That's just shelf dust. We are crediting your paypal for $10.00 only because you insisted on doing a call tag that cost us $10. $19.99-$10.00 call tag. I'm sorry this is not what you wanted to hear but you should have listened to my instructions. I've been selling Pontiac parts for 30 years and as you stated, 'you expected more from PY'. You should have trusted my experience. Chris - ccass1 This reply prompted a 'bad feedback' from the ebayer and a incident report to get a full refund including shipping both ways. Dear ccass1, It was a used piece of crap. You should know better. I will be getting a full refund. - lottacoolstuff At that point, I pretty much lost it and sent the following reply as I don't think I have ever been so mad. Dear lottacoolstuff, There are no swirl marks on the bakeolite that WAS UNDER THE GREASE! There are not cylinder marks on the inside wall of the casting. There are not contact marks on any of the terminals. It's NOS. What a miserable ass. I've been doing this for 30 years and thank God I only run across guys like you a few times. You already gave me bad feedback and you'll probably end up getting most of your money back but wait until you see the comments that 35,000 Pontiac enthusiasts are going to see when I post about you and all your information. Which prompted this reply: Dear ccass1, Cris, What is up with you? Is it a God complex or are you really just a three year old throwing fits? It looks like hours of couch time to find out. I can smear your name to all over the internet, is that really what you want?? I can effect you sales. You sent out used crap and you know it. I guess that you were just not happy with the sales price, so why send the NOS part, right? You were aparently just to cheap to do a refund, that would had ben the end of it. - lottacoolstuff My last response was. 'It's the principle.' And it is just that, as we are only talking about a lousy $20. ebay auction 370515364389 Frank Thomas Twentynine Palms, CA 92277 ybp123@yahoo.com Is this Frank from Frank's Pontiac Parts? If yes, that would explain everything.
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--------------------------- Fool Around, Get Hurt, Don't come Crying to me. |
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#2
07-22-2011, 09:24 PM
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Sounds like whomever it is is an IDIOT. You've described an NOS part perfectly. Personally I don't think Erape is worth the hassle because of idiots like this. than you have
I wouldn't have handled it any differently Mike
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so many pontiacs, so little time.................. moderator is a glorified word for an unappreciated prick.................. "Only two things are infinite, the universe and human stupidity, and I'm not sure about the former." --Albert Einstein "There is no such thing as a good tax." "We contend that for a nation to tax itself into prosperity is like a man standing in a bucket and trying to lift himself up by the handle." - Winston Churchill |
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#3
07-22-2011, 09:42 PM
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Ccass,
You have nothing to worry about from your real customer base. Looking at the email chain, this guy probably does this frequently. He obviously does not know you or deal with PY. We've all dealt with these kind of jerks on Ebay and that is why most of us don't use it as much as we use to. See you at the Nats to pick up my stuff! Ponchjoe
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The More People I Meet, The More I Love My Dogs! |
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#4
07-22-2011, 09:54 PM
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Wow i guess if a nos part didnt have a show of age and a little dirt then i guess it wouldnt be nos. You handled it well chris that guy was just a d#ck
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Jason  1968 lemans :In progress!  1970 Bonneville 455 HO convertible (survivor)sold 1969 firebird |
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#6
07-22-2011, 10:29 PM
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That's one of the down sides as a seller on ebay.......paypal ~ ebay are the mediators in any dispute and they usually side with the consumer/buyer. Heaven forbid that ebay would get a bad reputation from the consumers!
Unfortunately neither ebay or paypal would even know what dielectric grease is. Best that you can do is block this seller from future auctions & don't give it a second thought. Hopefully someone that can appreciate finding an NOS part that needs it will end up with it at the next auction. |
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#9
07-23-2011, 06:59 AM
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It's become clear to me in the last few years that no matter what kind of business you're in, selling goods or services, you're going to run into this customer from time to time. There is NOTHING you can do or say to make this person realize what an ass he/she is...You may as well let it go....and remember, "Time wounds all heels".
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Greg Reid Palmetto, Georgia |
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#10
07-23-2011, 08:07 AM
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Quote:
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#11
07-23-2011, 08:30 AM
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Some people aren't happy unless they have something to complain about it. You spent more time with him than I would have.
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Some guys they just give up living And start dying little by little, piece by piece, Some guys come home from work and wash up, And go racin' in the street. Bruce Springsteen - Racing In The Street - 1978 |
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#13
07-23-2011, 05:37 PM
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Frank Thomas in Twentynine Palms IS Frank's Pontiac Parts
I've never had the misfortune of dealing with him.
Now I am even more reinforced in knowing I won't. If the address you shipped to was: 75992 Baseline Road Twentynine Palms, CA 92277-3874 and his phone number ended in (760) 361-3242 then it's good old Frank. It's nice to know that he treats EVERYONE the same way. (Like DIRT!!!) I heard that the sun shone out of his backside....... :) |
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#14
07-24-2011, 08:32 AM
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Don't even think any more about it.
I think you handled it beautifully.
And I wouldn't care about the negatives. Any REASONABLE person, if they think about it, will realize that even the very best and most professional seller will from time to time, come across a "bottom feeder" that can never be satisfied. So you look at the multiple thousand positives and simply discount the odd neutral or negative as being from dis-affected lame brains. Draw breath and move on. Ian
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To laugh at men of sense is the privilege of fools. |
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#16
07-24-2011, 11:08 AM
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He can smear YOUR name!! HAHAHAHAHAHAHA!!!!
What an idiot! I wouldn't lose any sleep over any of this.
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1967 2+2 hardtop 428 w/auto 1967 2+2 convertible 428 w/4 speed 1967 2+2 convertible 428 w/auto 1967 Bonneville Brougham Coupe 428 w/auto 1967 Grand Prix convertible 428 w/auto https://www.plainfieldpontiac.com/ *BE SURE TO LIKE MY FACEBOOK PAGE* https://www.facebook.com/PlainfieldPontiacRescue/ |
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#17
07-24-2011, 02:38 PM
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Franks Pontiac parts is in 29 palms and if it's him, he's ALWAYS had an attitude. I'm pretty sure he would never make the effort you did Chris to try and explain and fix the supposed problem. You had every right to lose it.
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#18
07-24-2011, 02:47 PM
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Franks Pontiac parts moved to 29 palms a few years ago. If your buyer is that Frank, he's ALWAYS had an attitude, remember him and it well from the POCI nationals in Irvine, '88 I think. You went above and beyond excellent service for his perceived problem. He would NEVER do the same for his customers.
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#20
07-25-2011, 11:34 AM
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Yes! That would be Mr. Personality himself "Frank". His line of thinking is: If you own it it's worthless, if he owns it, Top dollar!
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“Nothing in the world can take the place of persistence. Talent will not; nothing is more common than unsuccessful men with talent. Genius will not; unrewarded genius is almost a proverb. Education will not; the world is full of educated derelicts. Persistence and determination alone are omnipotent. The slogan Press On! has solved and always will solve the problems of the human race.” ― Calvin Coolidge |
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