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Ames Customer Satisfaction Forum Post a 'current' compliment, suggestion or issue with regard to an Ames service or product. |
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#1
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Ames shipping (good!)
Got to give credit where credit is due. I myself have complained about Ames shipping for Years.
I have to say that I placed my order last week- it shipped the next day and arrived on Monday (it was delayed by UPS and was supposed to deliver on Friday). Previously it could take 7-10 days for an order to deliver to TX. I’m not sure if Ames is paying for better shipping or what, but I definitely appreciate it! |
#2
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I placed an order on Monday morning. I got the email today that product has shipped. We shall see how long it takes to get here. I know that once it leaves their shop they have no control. I am in no hurry (i am but the car wont be on the road for another year so technically i can wait, LOL) but IF I had one complaint it would be that once an order is placed, in my case over the 'net, it seems to take a couple of days for it to reach the shipping stage. I am sure they are not a huge conglomeration compared to say Amazon, but my wife will place an order with them at 8pm on a Saturday night and the package will be on our step by 9am the next morning!
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#3
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Ordered monday morning package got here this (friday) morning. Pretty good. Parts look really good, I ordered a decal and it was well packaged between some cardboard. Again a happy AMES customer. Although in the catalog, I am supposed to be in the 2 day shipping range, it still took 5.
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#4
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Placed an order Sunday night and got here Friday morning. Not bad, I live in Melbourne Australia.
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#5
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Thats pretty good, sounds like we ordered about the same time and got them the same time!! 5 days to MD, 5 days to Australia.
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#6
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Just got another package from Ames a few days ago. Ordered online, parts shipped quickly and I got the package in 2 days. No complaints on that end of the deal. IF I did have a complaint - I still think the website is a bit clunky compared to most other online companies. I have found the easiest way to order is to have the catalogue in front of me to search product numbers then enter into the order form. Kinda counter intuitive!!
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#7
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I placed an order last week on Wednesday or Thursday. The order made it to TX on Monday. Great shipping
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#8
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Wish it was positive by my latest order is M.I.A. Usually get good service from Ames. According to the map I am in the 2 day shipping range. Placed order on Feb 2. Same day I place an order for similar sized package from another vendor (ames didnt have the part I needed). Feb 6 other part was on my door step. Still waiting on Ames!!! Tracking said Feb 8 delivery-delayed-. Latest tracking update as of this morning, is Feb9-delayed- No kidding, today is the 10th.
For comparison, I sent a steering wheel to be recovered. I mailed the package on a Monday morning. It got to the shop, they did the work, excellent I might ad, and returned shipping to me by the following thursday. 10 days from door back to my door AND they performed a service. Sorry, rant over. |
#9
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Quote:
- Kyler from Ames
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#10
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Kyler, I sent a long winded email to the address provided. Most of the content good! For some reason it kicked back to me undeliverable.
So, having said that. I am still waiting for the package. Your second sentence sums it all up." USPS, which has many delays......" I think if I were a company (and I assume the majority of business is done mail order), I would choose a shipping method based on their success rate. Kerry |
#11
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Parts showed up on Friday.
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#12
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I’m in Canada and hate ordering stuff fromUS based companies because we get taken by the shipping companies (Fed Ex and UPS )with fees at the border and long delivery times.
But I only needed few items to finish the build so I placed an order with Ames last week. Email said shipped the next day with tracking # so I was holding my breath waiting for the call to pay the fees. A day later the notice comes that there are charges. I check and they only want the taxes no extra handling fee like prior orders. And this is UPS who was the worst of the bunch?. I can’t believe how reasonable and fast this happened, while I have most of what I need to finish, I want to update some stuff and if Ames can keep shipping /handling fees to Canada reasonable for the customer that will be all I need to choose Ames over the others.
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73 T/A 455, 4speed |
#13
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Quote:
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