FAQ |
Members List |
Social Groups |
Calendar |
Search |
Today's Posts |
|
THE LOBBY A gathering place. Introductions, sports, showin' off your ride, birthday-anniversary-milestone, achievements, family oriented humor. |
Reply |
|
Thread Tools | Display Modes |
#1
|
||||
|
||||
What happened to Summit
They used to have great Tech Support and you never had to wait on hold. Now you wait forever even if you have your part numbers and god forbid you have a question. I tried calling their old tech line and they will only give support on summit brand products. Oh well another one falls by the wayside. I will still use them of course but the service just isn’t there anymore
__________________
468/TKO600 Ford thru bolt equipped 64 Tempest Custom. Custom Nocturne Blue with black interior. |
#2
|
||||
|
||||
I have a friend who is trying to find headers for his 71 Chevy Nova with angle plug heads on a 350. I looked online on Summit's website and found a set that said they would work with angle plug heads. I gave my friend the part number and told him to order the headers. He called Summit to order the headers. The guy at Summit talked him into another set of their coated Summit name headers. He told my friend that they would work with angle plug heads. They did not, unless you wanted to beat some of the header tubes 1/2 way closed with a hammer. So, he sent them back and ordered the ones that I gave him the part number of. Their tech support is not very good these days it seems. But they do ship very quick if you know what you need.
Last edited by John Milner; 08-31-2021 at 03:32 PM. |
#3
|
||||
|
||||
64,
You are NOT thinking about how current times are different from just 2 years ago. The virus ordeal has changed everything!!! Many companies laid off folks because of the virus, THEN decided NOT to hire them back!!! Paying newbies half the salary they were paying their seasoned veteran employees. I can't say, this is the case here, or anywhere, BUT it has happened!!!
__________________
1977 Black Trans Am 180 HP Auto, essentially base model T/A. I'm the original owner, purchased May 7, 1977. Shut it off Shut it off Buddy, I just shut your Prius down... |
The Following 2 Users Say Thank You to 77 TRASHCAN For This Useful Post: | ||
#4
|
|||
|
|||
I never used tech people.
|
The Following 4 Users Say Thank You to 389 For This Useful Post: | ||
#5
|
||||
|
||||
To hell with tech people I waited 45 mins to get a person to place an order. They are basically forcing you to order online. I tried the text option and they told me to call
__________________
468/TKO600 Ford thru bolt equipped 64 Tempest Custom. Custom Nocturne Blue with black interior. |
The Following User Says Thank You to 64speed For This Useful Post: | ||
#6
|
||||
|
||||
Quote:
__________________
468/TKO600 Ford thru bolt equipped 64 Tempest Custom. Custom Nocturne Blue with black interior. |
#7
|
||||
|
||||
My tech people are right here on this forum
They are slow as heck and don't speak very good English but they know their stuff |
The Following 9 Users Say Thank You to dataway For This Useful Post: | ||
#8
|
|||
|
|||
It’s a shame what they have done to Summit. Of course they didn’t reduce prices along with all the savings they generated getting rid of all their people.
Don |
#9
|
|||
|
|||
It’s 2021. I’m amazed people are still ordering items over the phone other than from mom and pop operations. Adds more room for error IME.
|
#10
|
||||
|
||||
I am actually amazed Summit is able to get out what they do now given our supply chain issues. Companies from as small as us to gorillas like Summit have been experiencing orders up 4 fold compared to pre-Covid.
My guess is to handle this issue Summit has shifted their tech people to handling phone orders; you have more experienced people and can do this task remotely - reducing the chance of spread. We stopped doing tech by phone years ago as it is a huge time waster and suspended phone orders as we have as much as we can handle now just online. |
#11
|
|||
|
|||
Guys,as tons of stuff is coming from offshore it is really hard to get anything.There is 44 container ships anchored offshore of Long Beach waiting to even get into the harbor to get a berth to unload and also the issue of trying to get anyone to actually work these days.It’s tough time we live in right now.Tom
|
#12
|
|||
|
|||
I stopped about a month ago into their Dallas (Arlington) Store. On my way back to Florida. This place is huge!! It was on a Friday about 4 oclock in the afternoon. It was extremely packed w/ buyers just milling about and every counter where tech could be assisting others had a Sales rep/ tech person there. Every register had a person working as well. Floor and aisles were clean and organized. Time to talk w/ in store tech was a lengthy process as the lines were long. But did not see any frustrated people either. Cannot say anything about their call center but their distribution center in Texas is on point. I can comfortably say, they had enough knowledgeable employees working the floor at that time.
I can only imagine how many people call wanting to talk shop and asking for info on how to fix their cars, tune their carbs, ask which way to turn their distributer to advance it etc.... etc... .... |
#13
|
|||
|
|||
Similar deal here, am in a total different segment of the Pontiac hobby than those in the Street "builder" crowd.
When I have ordered a part from Summit or Jegs, I knew what I was ordering & have been fortunate have never had to do a return.
__________________
Buzzards gotta eat... same as worms. |
The Following User Says Thank You to 'ol Pinion head For This Useful Post: | ||
#14
|
||||
|
||||
Also the customer service reps are still working from home. They use their systems to check on your inquiry. They resolved several of my issues and were a good help. You can avoid the wait times by leaving a call back number and they actually CALL YOU BACK!
|
The Following User Says Thank You to Andretti For This Useful Post: | ||
#15
|
||||
|
||||
The Summit store in Ohio has been trying to hire people for over a year. They are short staffed. The newest ad I have seen is offering work from home. The problem is, they are only starting at about $12/hr and nobody wants to work for that.
|
#16
|
||||
|
||||
On the plus side, I recently had a great experience with Ames. I ordered a new “stock” set of engine mounts for the new build, then learned they weren’t strong enough. Tech support walked me through getting the proper ones and the return.
__________________
1965 Pontiac LeMans. M21, 3.73 in a 12 bolt, Kauffman 461. |
#17
|
|||
|
|||
Summit and Ames are my go to. I'm lucky to have them to support the hobby
__________________
1965 Pontiac GTO 455/469 w/ #48 Heads, '65 Tri-Power 9.25:1 CR Stump Puller Cam Muncie M22W 1st-2.56 2nd-1.75 3rd-1.37 4th-1.00 3.55 Rear Differential Front: 225/60R15 Height: 25.6" Rear: 275/60R15 Height: 28" |
#18
|
||||
|
||||
Quote:
In two minutes, you could have found the part you wanted online and been done. Summit has a great website and it's easy to find what you need 99% of the time. If it's truly a complicated order or one of those rare times that you can't find your part, in the current employee shortage situation, 45 minutes is unpleasant, but not unexpected. |
#19
|
||||
|
||||
Quote:
I ordered some Fragola fittings from him the other week.With shipping and tax,his price was $40 cheaper than Summit.
__________________
`70 Firebird,Original Owner car Ken French Built Chassis Carlquist Competition Engines IA2 505 Competition CNC Ported Super Chiefs CCE Ported Gustram Twin Dominators from Shaker 455 963 HP `09 Electra Glide Standard. `03 F-350 7.3 6-speed 4x4 Crew Cab Dually. |
#20
|
|||
|
|||
Quote:
|
Reply |
|
|