2004 GTO Door Lock Actuator Failure

[Dick Boneske]

My '04 has 6,772 miles on it with NO problems except failure of the driver's side power door lock. It can be operated manually, but not electrically. This is a common problem with '04-'06 GTO's. Has anyone been successful in getting GM to warranty replacement of the door lock actuator? If not, how much does a dealer charge to replace the actuator and how much does GM charge for a replacement part?

[Dick Boneske]

Partial answer to my question: Cost for GM dealer to replace door lock actuator is $293.30. Actuator costs $154.74. Time needed is 1.30 hours. Dealer suggested I call the Pontiac Service toll-free number to plead my case for warranty replacement.

[mkturtle]

Did you take door apart and made sure it is the actuator? I am asking becouse there is a similar problem but the mechanism is at fault.

[Dick Boneske]

Thanks for the response, but I have no interest in taking the door apart on my '04 GTO with 6,777 miles on it. I called Pontiac Service 800 number to let them know I was aware of failure of the power actuators on the '04-'06 GTO's being a common problem. They insist I have the dealer diagnose, which I did today. Yes, the actuator is the problem. Diagnosis is $50 plus $293.30 for parts and labor. They committed to "helping" bear the cost. I'll keep you tuned in.

Good news is---This is the ONLY problem I've had with this '04 GTO. Bad news is---costs too much to fix it and it shouldn't happen on a car with 6,777 miles on it.

[Dick Boneske]

Dealer received part today, called me, and replaced the actuator. Final result? ZERO cost. They called it warranty, including the $50diagosis. Sometimes, it pays to pursue a problem like this in a reasonable, insistent way. I saved $343!!!

All you GM-bashers take note!!

[Dan_e]

Ordered an actuator today, will post up my results after I do the swap.