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Old 09-18-2020, 11:02 PM
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footjoy footjoy is offline
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Default Paypal

I have used paypal for 8-9 years. So I get an email saying I need to change my password. I follow the steps and it wants to text me a code. Well, I retired 3 weeks ago and had to get a new phone number. They won't respond and you can't call anybody. So I think I won't have any PP for a while.

It irritates me that these digital companies don't beleive in talking to people and solving problems.

If anybody knows how solve this let me know please.

Thanks
Greg

  #2  
Old 09-18-2020, 11:15 PM
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Firedup6975 Firedup6975 is offline
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Quote:
Originally Posted by footjoy View Post
I have used paypal for 8-9 years. So I get an email saying I need to change my password. I follow the steps and it wants to text me a code. Well, I retired 3 weeks ago and had to get a new phone number. They won't respond and you can't call anybody. So I think I won't have any PP for a while.

It irritates me that these digital companies don't beleive in talking to people and solving problems.

If anybody knows how solve this let me know please.

Thanks
Greg

Be careful it’s a scam going around. PayPal will always address an e mail to you by your first and last name. I got one last week saying there was suspicious activity on my account and it would be locked unless I changed password and some other info they wanted. Wasn’t true! Nothing was locked I used it several times since that fake e mail.

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Old 09-18-2020, 11:17 PM
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It may well be a scam - they've never sent me any emails about changing passwords. Did you click on a link in the email, or did you open up PayPal separately?

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Old 09-19-2020, 12:00 AM
avman avman is offline
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I ALWAYS click on the sender to show the actual entire email address the sender has. Usually it's the bizarre gobedy gook that a bogus email would be sent from instead of the real email address.
Based on the description of the email you received, that sounds like a SCAM

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Old 09-19-2020, 06:26 AM
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NEVER, EVER click on a link in an email.
Go straight to your Paypal saved bookmark and see if it has been hacked using your info that you sent to that link.


As Avman says the address in the header is probably some russian link.



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Old 09-19-2020, 06:59 AM
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tigergto tigergto is online now
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I second what everyone is saying. Never ever follow a link sent by PP email. Always go to PP and sign in it se any activity or messages.

  #7  
Old 09-19-2020, 08:09 AM
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footjoy footjoy is offline
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Quote:
Originally Posted by Firedup6975 View Post
Be careful it’s a scam going around. PayPal will always address an e mail to you by your first and last name. I got one last week saying there was suspicious activity on my account and it would be locked unless I changed password and some other info they wanted. Wasn’t true! Nothing was locked I used it several times since that fake e mail.
It had my Full name.Some day I will learn

  #8  
Old 09-19-2020, 10:29 AM
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67drake 67drake is offline
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Have you logged into your account since you got the email? I’m unclear if you attempted to change the password yet.
If you can still log into your account with your old password, then the e-mail was probably a scam, or PayPal would have locked your account by now. If you can’t log in than the email was legit as a scammer obviously can’t control your real account.
But , as said above, go to PayPal website directly to try logging on, don’t go through the email link.
I get emails all the time fishing for info, especially on accounts I don’t even have!

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  #9  
Old 09-19-2020, 10:34 AM
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Well I got it straightened out. It was a real pp email but I could access my account because they wanted to text to my old phone# and I couldn’t update my new #


Sent from my iPhone using Tapatalk

  #10  
Old 09-19-2020, 10:36 AM
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Quote:
If you can’t log in than the email was legit as a scammer obviously can’t control your real account.
Not true?
The scammer probably had the account changed the second they received the 'password'. (Unless he has double authentification)

Still need to go to Paypal and see if he can log in. If so, change your password.
If can't log in, notify Paypal and have them check/change it.


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Pontiac Power RULES !!!
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Winner of Top Class at Pontiac Nationals, 2004 Cordova
Winner of Quick 16 At Ames 2004 Pontiac Tripower Nats

KRE's MR-1 - 1st 5 second Pontiac block ever!


"Every man has a right to his own opinion, but no man has a right to be wrong in his facts."

"People demand freedom of speech to make up for the freedom of thought which they avoid." – Socrates
  #11  
Old 09-19-2020, 10:36 AM
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Firedup6975 Firedup6975 is offline
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Quote:
Originally Posted by footjoy View Post
Well I got it straightened out. It was a real pp email but I could access my account because they wanted to text to my old phone# and I couldn’t update my new #


Sent from my iPhone using Tapatalk


That’s a big relief huh?

__________________
"BIG DADDY" VIDEO http://www.youtube.com/watch?v=QnFIVLuwO9A

~MaryAnn~ AKA "Stickybuns"
1969 Firebird 400 Convertible
1978 Bandit T/A Tribute
1977 RED TA



I'm the FiredUp PY bad girl
  #12  
Old 09-19-2020, 10:37 AM
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Disregard my my previous post.



Very happy you got it fixed and was not a scam.


__________________
John Wallace - johnta1
Pontiac Power RULES !!!
www.wallaceracing.com

Winner of Top Class at Pontiac Nationals, 2004 Cordova
Winner of Quick 16 At Ames 2004 Pontiac Tripower Nats

KRE's MR-1 - 1st 5 second Pontiac block ever!


"Every man has a right to his own opinion, but no man has a right to be wrong in his facts."

"People demand freedom of speech to make up for the freedom of thought which they avoid." – Socrates
  #13  
Old 09-19-2020, 10:52 AM
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67drake 67drake is offline
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Quote:
Originally Posted by johnta1 View Post
Not true?
The scammer probably had the account changed the second they received the 'password'. (Unless he has double authentification)

I meant if he hadn’t tried to actually change the password yet.
Glad it worked out!

__________________

71' GTO -original 400/4-speed/3.23 posi
13.95 @ 102.1 on street tires @ 4055lbs.

‘63 LeMans- ‘69 400 w/ original transaxle. 2.69 gears.
  #14  
Old 09-19-2020, 11:46 PM
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hobbygto65 hobbygto65 is offline
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If you have paypal you you probably have an Ebay account. If you get an email from pay pal you will also get a message on your eBay account, if you don't its not legit.

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