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  #1  
Old 04-23-2024, 08:50 AM
mgarblik mgarblik is offline
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Default Having trouble getting a catalog from Ames

As the title says, I am having trouble getting a paper catalog from Ames. I have a sizeable order and I would like to support Ames Performance Engineering. 2 reasons. 1. I was a personal friend of Steve Ames. (RIP) 2. I really appreciate the forum and the general support of the hobby. The on-line catalog does not have the detailed info I need to parse out before ordering these parts for the SD-455 car I am putting back together. I ordered a paper catalog by phone on April 5, 2024. I also sent an E-mail to Ames on the company Web site 3 days ago. No response back. I am going to fight this the rest of the week and then give up I guess. Classic Industries sends me 3-4 catalogs twice a year unsolicited, and they are full color and 600-800 pages each. They have everything I need. I am trying to do the "right thing". I have my order number, customer number and shipping address in the e-mail I sent. Didn't think I should list it here. Hopefully, this will reach someone and I will get a PM. Thanks again for the forum.

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Old 04-23-2024, 12:48 PM
bdk1976 bdk1976 is offline
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Strange - I received a paper catalog with a recent small order and I didn't even request one. I have enough paper magazines/catalogs laying around so I prefer the PDF version you can download from the website - and it should always be up to date. The online catalog has always been subpar, IMO.

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Old 04-23-2024, 08:51 PM
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I called for an updated order for up to date pricing about a week before you Mr. Larson. Depending on the price of items I prioritize. I need a Firebird catalog as well.

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  #4  
Old 04-24-2024, 03:02 PM
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I was about to place a small order, and was going to ask that a catalog be included... watching.

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  #5  
Old 04-24-2024, 08:42 PM
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On my last order a few months ago I checked off the box to receive a new catalog (it was a GTO order and GTO catalog was sent), and in the notes I also asked for a Firebird catalog.

Both were sent.

Hope Ames sorts this out. I understand the desire to support the forum sponsor.

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  #6  
Old 04-25-2024, 08:02 AM
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Quote:
Originally Posted by mgarblik View Post
As the title says, I am having trouble getting a paper catalog from Ames. I have a sizeable order and I would like to support Ames Performance Engineering. 2 reasons. 1. I was a personal friend of Steve Ames. (RIP) 2. I really appreciate the forum and the general support of the hobby. The on-line catalog does not have the detailed info I need to parse out before ordering these parts for the SD-455 car I am putting back together. I ordered a paper catalog by phone on April 5, 2024. I also sent an E-mail to Ames on the company Web site 3 days ago. No response back. I am going to fight this the rest of the week and then give up I guess. Classic Industries sends me 3-4 catalogs twice a year unsolicited, and they are full color and 600-800 pages each. They have everything I need. I am trying to do the "right thing". I have my order number, customer number and shipping address in the e-mail I sent. Didn't think I should list it here. Hopefully, this will reach someone and I will get a PM. Thanks again for the forum.
Hi mgarblik, I'm sorry to hear of the delay! Catalogs do take 2-3 weeks once ordering due to being mass mail ordered item. Please shoot me an email and we can make sure one has left already or is on it's way. Feel free to download a PDF of our catalog from the website in the meantime.

Thanks!
Kyler @ Ames
kyler@amesperf.com

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Old 04-25-2024, 12:17 PM
mgarblik mgarblik is offline
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I believe a second catalog has been sent through a PM I received a day ago. First one may have been lost in the Columbus, OH sorting facility. I have had that happen before. I did not realize a PDF version was available until yesterday. I was using the On-Line catalog which lacks some detail in some areas. I may end up with 2 paper catalogs. Thanks for the response.

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Old 04-25-2024, 01:16 PM
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  #9  
Old 04-25-2024, 03:36 PM
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Quote:
Originally Posted by mgarblik View Post
I believe a second catalog has been sent through a PM I received a day ago. First one may have been lost in the Columbus, OH sorting facility. I have had that happen before. I did not realize a PDF version was available until yesterday. I was using the On-Line catalog which lacks some detail in some areas. I may end up with 2 paper catalogs. Thanks for the response.
What is your customer # if you have that available? I'll see if we can get this one expedited.

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Old 04-25-2024, 03:46 PM
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Quote:
Originally Posted by mgarblik View Post
I believe a second catalog has been sent through a PM I received a day ago. First one may have been lost in the Columbus, OH sorting facility. I have had that happen before. I did not realize a PDF version was available until yesterday. I was using the On-Line catalog which lacks some detail in some areas. I may end up with 2 paper catalogs. Thanks for the response.
I traced this down and we have already expedited the catalogs as of this morning.

Thanks!
Kyler @ Ames

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Old 04-25-2024, 09:04 PM
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Thank you! (Is one coming my way) #154360

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  #12  
Old 04-26-2024, 11:55 AM
mgarblik mgarblik is offline
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Wanted to let the forum know my second request for catalogs came today and I have them in hand. Only three days since requested. That's fantastic and thank you. There is just something comforting about being able to leaf through a paper catalog, checking the detailed descriptions and then ordering what you want. BTW, my original request from 04/05/24 still hasn't arrived. It may some day, but I think it was lost somewhere along the line.

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  #13  
Old 04-29-2024, 10:11 AM
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Quote:
Originally Posted by 4dblnkldude View Post
Thank you! (Is one coming my way) #154360
4dblnkldude, our current Firebird catalog is still the F28 which I see was requested last month. If you haven't seen this one please feel free to give us a call and we'll get one right out.

Thanks!
Kyler @ Ames

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  #14  
Old 04-29-2024, 09:45 PM
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Sweet! I have that one. pricing is not super accurate/

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  #15  
Old 04-29-2024, 09:46 PM
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But I understand.

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  #16  
Old 05-07-2024, 02:46 PM
mgarblik mgarblik is offline
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I just thought I would mention that the original catalog I ordered on April 5, 2024, came today. So it took 1 month and 2 days to get here. That's some third world delivery service by the USPS. Keep your expectations low when dealing with the USPS. I have already ordered, received and installed most of the items from Ames that started this thread. Thanks again for the speedy second catalog you sent.

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