Pontiac Business Entities Exchange Sources, Compliments and Grievances in regard to Pontiac parts or services rendered by an individual or business.

          
Reply
 
Thread Tools Display Modes
  #1  
Old 12-01-2023, 09:03 AM
1967gto1 1967gto1 is offline
Member
 
Join Date: Nov 2022
Location: Jonesborough, Tn.
Posts: 49
Default "The Parts Place"/Please share if you had Good or Bad dealings with them.

I placed a small order with them 2 or 3 weeks ago. About a $75 order. Three separate parts. The first two parts were fine. The third was a gauge lens cover for my 67 gto. The lens had a 2-inch crack wear the tach needle goes plus it had small gouge marks in the plastic. They sent a replacement. On the second one, there was a gouge mark, and the tach needle was bent and loose. I don't want them to send a third one. I wanted a refund. They want me to send the parts back at my expense. Why should I have to pay for their mistake? The Lense was shipped loose with foam around it. To me it should be in its own box with some sort of foam around the tach needle to protect it. When I call them, I get the same guy every time. He kept telling me about the shipping that it's against company policy for them to pay for return shipping. I thought I would try and save a little bit by going with them instead of Ames but in the long run it's going to cost more since I will get the part from Ames now, having to pay to ship the parts back to the parts place and then pay shipping to Ames. I will probably never do business with the parts place again. I thought I would have a second source for parts, but I guess not. Very POOR customer service.

  #2  
Old 12-01-2023, 02:19 PM
abefromen's Avatar
abefromen abefromen is offline
Ultimate Warrior
 
Join Date: Jul 2007
Location: a van down by the river
Posts: 1,688
Default

Customer service is mostly hit and miss..............mostly miss. Count your loss and move on to another vendor.

  #3  
Old 12-02-2023, 08:06 PM
Island Boy Island Boy is offline
Member
 
Join Date: Dec 2015
Posts: 43
Default

When you order your parts from the parts place on eBay- they will automatically pay for the shipping back to them. Thatís the only way I order from them

  #4  
Old 12-03-2023, 05:13 PM
NAPA68 NAPA68 is offline
Member
 
Join Date: Jul 2019
Location: Presque Isle, WI
Posts: 92
Default

Quote:
Originally Posted by abefromen View Post
Customer service is mostly hit and miss..............mostly miss. Count your loss and move on to another vendor.
This^^^^

  #5  
Old 12-19-2023, 10:03 AM
chrisp chrisp is offline
Ultimate Warrior
 
Join Date: Jul 2008
Location: upper dublin Pa.
Posts: 2,934
Default

They are 1 of the worst dealers & poor quality items.

  #6  
Old 01-15-2024, 09:47 AM
1967gto1 1967gto1 is offline
Member
 
Join Date: Nov 2022
Location: Jonesborough, Tn.
Posts: 49
Default

The parts place did end up giving me a refund on the gauge lens and I also did not have to return the defective lenses so all is good.

Reply

Thread Tools
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are Off
[IMG] code is On
HTML code is Off

Forum Jump


All times are GMT -4. The time now is 02:46 AM.

 

About Us

The PY Online Forums is the largest online gathering of Pontiac enthusiasts anywhere in the world. Founded in 1991, it was also the first online forum for people to gather and talk about their Pontiacs. Since then, it has become the mecca of Pontiac technical data and knowledge that no other place can surpass.

 




Copyright © 2017