Quote:
Originally Posted by Mr. P-Body
Didn't answer my question. But that A) you're "in the business" and B) you DO "do" Chevys (we build lots of Chevys here, as "we don't care WHAT color you paint it, we'll build it!"), just MAY be why they treat you better than John Q- Public that walks in off the street, AND has a Pontiac to boot... Not challenging you, just trying to make sense of it. I got similar treatment (bad) from The Paddock in Redlands when I stopped in there while visiting home (Berdoo) a few years back. Some companies just don't understand complete customer service, or they're so arrogant in their "success", they forget what got them there. The irony is that I learned this IN SoCal, before moving to the East Coast.
Jim
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I don't take it as a challenge at all. I understand your point. I agree that at the present time I'm likely treated far better than the general public. They manufacture certain parts that are sold through a wholesale program to other retailers (as most of the large businesses in this industry do). I move a fair amount of product through this program, however they treated me relatively well prior to this business relationship. My experience was somewhat limited to when I needed something locally. Prior to being in the business the majority of my parts needs were met by our host, who has always been without equal in customer service and personal attention.
07-12-2008, 02:11 PM
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