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| Ames Customer Satisfaction Forum Post a 'current' compliment, suggestion or issue with regard to an Ames service or product. |
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#1
07-09-2018, 04:38 PM
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Unshipped order
Placed and order then a week goes by- no parts. Both the initial salesguy and the followup were very nice and professional- no complaints there.
Anyhow, I called up and the order was simply not 'complete'. "Someone forgot to push a button" was what I was told and the order was just sitting. It's kind of shoddy that no one bothered to follow up and I had to be the one to track it down, resubmit CC info, etc. The issue is resolved and I have the parts now, so this isn't like a firestorm of criticism, but not exactly what I would call "A+ service"
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"If you can’t fly then run, if you can’t run then walk, if you can’t walk then crawl, but whatever you do you have to keep moving forward." |
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#2
07-10-2018, 08:20 AM
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Sorry for this! This is not how we aim to treat our customers... Could you please PM me your customer # so we can look into what happened?
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#3
07-13-2018, 09:20 AM
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Sorry for the delay- I keep forgetting to get the order slip from the garage when I get home. I'll try to get it ASAP
__________________
"If you can’t fly then run, if you can’t run then walk, if you can’t walk then crawl, but whatever you do you have to keep moving forward." |
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#4
07-13-2018, 09:26 AM
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All you need to do is personal message me your full name and zip code or customer number and I can figure it out!
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