[11th Indian]

Is expecting to be reimbursed for shipping out of line?

Lets say you order something, and it doesn’t fit your application. Catalog says it should fit, lists it as fitting….But it doesn’t…..
Vendor doesn’t have an alternative….. No custom parts here – or possible variances on the vehicle

This is a reproduction part that clearly is not manufactured to the same dimensions as the stock part.
Is it out of line to want to be able to return it and get a full refund – part plus all shipping?

[deJudge]

Yes I absolutely agree that they should reimburse some or all of the shipping costs!

[Greg Reid]

No, it's not unreasonable to expect them to cover it if it's their fault you want to return it.
One thing I like about Amazon. You want to return something, they email a UPS label. You print it out, tape it to the box and give it back.

[Chief of the 60's]

Return shipping should be on the seller if seller cannot supply a usable item.

[AMES-TECH]

Warren,

We apologize for the frustration this has caused you, We always pay return shipping for defective parts or items incorrectly received as well as the outgoing shipping when it is a error on our part and within a proper time frame. We did issue a return shipping label to get the incorrect molding back we also called you Monday 7/9 and left a voicemail to let you know we were issuing you a credit of the full amount of the part as well as the entire outgoing shipping cost. If you have any questions with please do not hesitate to call us at 1-800-421-2637.

[11th Indian]

As they say, the Squeaky wheel gets the grease.

Thank you for your assistance.