Ames Customer Satisfaction Forum Post a 'current' compliment, suggestion or issue with regard to an Ames service or product.

          
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Old 07-20-2018, 11:20 AM
MIAGIMAN MIAGIMAN is offline
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Join Date: Dec 2004
Location: Florida & Georgia
Posts: 48
Default Customer Satisfaction

Great Job AMES on Customer Satisfaction.
I ordered a mix of parts recently, and delivery from NH to Florida seems to take forever, I doubt that has anything to do with Ames shipping. On receipt of the products, battery tray, side mirror, and some miscellaneous stuff, it appears the mirror wasn't protected enough from the battery tray or the UPS shipping technique (tossing boxes). With the mirror cracked I called customer service at Ames and spoke with Dawn, very professional and with a quick email picture of the damage, all was settled and my replacement was on its way (arrived/packaged fine) with the trust (unusual these days) I would return the damaged mirror with the return label supplied. I have been dealing with Ames Pontiac since my original Pontiac supplier, Bob's Pontiac Parts (Pearl River, NY) sold out, so many years and I believe they do an excellent job, Thanks again Dawn for Great Service.

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