I love Ames Performance but...

[Bryan Jensen]

...can't you guys use some decent packing in your shipments?? I've thrown away some things by accident beacuse they were jumbled around in the box full of newspaper!! You're "The Nation's Largest Supplier of Classic Pontiac Parts", could you just use some bubble wrap or something?? You guys have great stuff and GREAT prices, that's just my only complaint.

[Baron Von Zeppelin]

Bryan, you may or may not already know this.... but this is Performance Years, not Ames Performance. I doubt Ames will have any knowledge of your suggestion by posting it to this site. Just passing a little heads up.

[RJGTO67]

That's not much of a complaint really. Would you prefer higher prices?:rolleyes:

[Bryan Jensen]

Bryan, you may or may not already know this.... but this is Performance Years, not Ames Performance. I doubt Ames will have any knowledge of your suggestion by posting it to this site. Just passing a little heads up.

I am aware of that, just passing it along figuring there are guys that post on here who work there.

[Pontiac Poor]

What would you prefer, those darn styrofoam peanuts that are a PITS to clean up? I'll take newspaper any day.

[Red Goat]

Just make it a habit to check your goods against the packing slip. This way you know you got what you paid for and you never throw anything away.

Tim.

[captain42082]

I bought an outside mirror from them,it will not stay where you set it to see the rear,just spins around! bought it a couple of yearsago,just installed it but I am not happy-looks like it is super glue time.POS!

[Tom Vaught]

Call AMES and ask for Kevin or Steve if you have ANY complaints and they will make it right. Good People.

JMO

Tom V.

[BILL BOWMAN1]

I like their parts and service, just seems their staff is laking in the personality dept.
Bill

[Bryan Jensen]

Call AMES and ask for Kevin or Steve if you have ANY complaints and they will make it right. Good People.

JMO

Tom V.


Also ask for Quint, I ask for him by name when I want to place an order, or have a tech question. Nicest guy who works there in my opinon.
:D

By the way, why do some of you think they have bad parts??? Ames has a policy that if they don't like a part out on the market, they make the tooling for it and produce it themselves. I think that's pretty awesome, mentioning *other* places like year one just want to empty your checkbook and could really care less about the products they sell.

Also, while I do business with our host company, Ames sells a lot of other parts that Performance Years does not. However it is vice versa also. Performance years also sells performance parts for Pontiac; Ames is more concentrated on stock restorations and does not carry parts that I might need from Performance Years. I use both equally about the same.

[goatseeker]

I've not had any trouble from either Ames or PY. Both have accepted returns that I was dissatisfied with. My only frustration is that when I reeealy need something it seems to be out of stock with both vendors - but that's a problem with the suppliers not the vendors. Also shipping costs seem high for both as compared to Summit, but maybe that's just me. :confused:

[Red Goat]

Also shipping costs seem high for both as compared to Summit, but maybe that's just me. :confused:

I like Ame's fixed shipping cost as compared to everyone elses "make it up as you go" shipping dept. They also don't charge to ship back-ordered items.

Tim.

[Brad B. Hillebrand]

I never had a single issue with AMES. Excellent service and fast shipping. Very helpful and friendly. I like the fixed shipping too. Packing is done well and I never had a package damaged upon arrival.

Brad

[pro-tour79]

well I was thinking of going to a fixed shipping charge, but thought that it was more fair to quote the customer the right rate as it could be less if they were closer but now I see some people look at it as "make up as you go " shipping priceing, I guess you can never satisfy no matter how much you try!!!

[MPKind]

Had a set of rear spring insluators that went bad on me...got all cracked after being in for only 15 months. Doug at Ames asked for pics, I sent some, and he sent me a new set of insulators. That was almost too easy.

[lkt1954]

I have used both and like both. I agree that it seems when you really need a part it is always out of stock. PY is excellent on marking parts with a parts number. Ames is really lacking in this area. I just received a bunch of small parts from Ames that PY did not carry and they were in baggies with no numbers. I guess you have to by psychic or a better mechanic than I am to know by sight what they are. I will say this Quint at Ames spent the needed time with me over the phone to identify these parts. Just my .02 worth
Larry

[JimFB400HO]

well I was thinking of going to a fixed shipping charge, but thought that it was more fair to quote the customer the right rate as it could be less if they were closer but now I see some people look at it as "make up as you go " shipping priceing, I guess you can never satisfy no matter how much you try!!!
You got it right. I want to have shipping charges on what is shipped. I hate paying a flat $8-9 if I have to order one little part. I feel like I was just ripped off by the vendor.

[oldblueponcho]

I like flat shipping charges- but then I'm a long ways away.

[Rugratman]

We are lucky to have both these compay's represnting our hobby. :clap2:

I alway's start here, just because of this forum, I usually need help in installing all these parts too. If Py does not have it, My only other choice is AMES.
I like summitt too....But that is a different story.

[hisgto]

I too am an Ames fan. Bought a bunch of stuff from them. No problems.

[Firedup6975]

Call AMES and ask for Kevin or Steve if you have ANY complaints and they will make it right. Good People.

JMO

Tom V.

ABSOLUTELY!!!! I've met Steve Ames in person, he's a h$ll of a nice guy who only wants to have happy satisfied customers!! :)

[dickey]

I too, have purchased from all of the above mentioned, I just like to know up front what my costs are. I also like to be informed of out of stock items, shipping costs,
and how an out of stock item affect's my whole order., I would like to have options on how long I wait and how I pay for items and not have it asssumed for me. Maybe that 's just me.

[Bryan Jensen]

Has anybody on here tried calling Ames the last couple days?? I tried calling today about a part but their phone system is all screwed up...keep getting an error "incorrect entry"

:confused2

[Frank'73 T/A]

Just tried to order parts with ames online and when done with cart, tried to check out and got the ole unable to connect to server page

[pontiac poncho]

Steve and Chris are good buds. When they meet at car shows such as GTOAA Nat's and POCI, they have contest on who can sell the most items at a show. You can tell when Steve is behind, cause he's wheel'n & deal'n on the last day.