Shiny
03-19-2017, 12:48 PM
Best experience I have had shopping for Pontiac parts, hands down.
turnswitch.com (http//www.turnswitch.com/)
I needed advice on replacing speakers, called, and talked to Greg. He spent at least 10 minutes listening, exchanging ideas, spelling out options, and finally made a recommendation. He then told me the parts I needed were back-ordered, explained why, and told me when he'd have them. It felt good to be treated like a human being and I was confident my speakers would arrive in a few weeks.
Couple weeks later, Greg actually calls me, tells me the speakers are in, verifies the parts I need, and asks me if it's OK to run my credit card. Wow, I thought.... what a great experience! This level of consideration and care never happens and I liked it!
During this call, I mentioned I was having trouble repairing my radio, and suspected it was a part that isn't available any more. He said, yes, those have been known to fail and cause my symptoms, and he could supply a used one if I needed it. I told him thanks, I'd let him know on the used part.
Later that day, I thought I'd be better off just getting the part, so I called Greg back, told him I wanted one.
His response floored me: "I already put one in with your speakers and shipped them."
Can't top that for customer service. Makes me want to buy stuff from them I don't even need!
turnswitch.com (http//www.turnswitch.com/)
I needed advice on replacing speakers, called, and talked to Greg. He spent at least 10 minutes listening, exchanging ideas, spelling out options, and finally made a recommendation. He then told me the parts I needed were back-ordered, explained why, and told me when he'd have them. It felt good to be treated like a human being and I was confident my speakers would arrive in a few weeks.
Couple weeks later, Greg actually calls me, tells me the speakers are in, verifies the parts I need, and asks me if it's OK to run my credit card. Wow, I thought.... what a great experience! This level of consideration and care never happens and I liked it!
During this call, I mentioned I was having trouble repairing my radio, and suspected it was a part that isn't available any more. He said, yes, those have been known to fail and cause my symptoms, and he could supply a used one if I needed it. I told him thanks, I'd let him know on the used part.
Later that day, I thought I'd be better off just getting the part, so I called Greg back, told him I wanted one.
His response floored me: "I already put one in with your speakers and shipped them."
Can't top that for customer service. Makes me want to buy stuff from them I don't even need!