Reading that gave me flashbacks, honestly. I was in a similar spot, but on the tech side, helping ops teams who knew their business but were buried in manual steps. What helped us wasn’t some magic button, but software that focused on transparency first. Once everyone could see the same data in real time, arguments dropped and decisions got faster. I personally leaned a lot on ideas and examples from
https://www.trinetix.com/industries/logistics because it matched what I was seeing on the ground: flexible systems, not rigid monsters that break when the process changes. What I liked was the focus on adapting to how teams actually work, not forcing people into weird flows. My advice is to involve end users early, test small pieces, and accept that optimization is ongoing. No system stays perfect, but the right one grows with you instead of holding you back.