[fastgtr]

"Ladies?"

I guarantee he would NEVER say this in person to any of us. If he tried it with me he'd spit teeth and fast. He's obviously got some serious issues. Newsflash to Sportcar! word of mouth is THE most important tool in business. Paid ads dont earn you lifetime customers. Just one sale. Then they are gone.

I run my own very succesful business, and have for almost ten years. Though I run a yellow pages ad, that isnt the bulk of my business. Almost ALL of my customers have come to me via referrals. I keep 98% as repeat clients. Why? Becasue I guarantee my work, and stand behind it 100%. If the customer makes a mistake, I soemtimes eat that too, and get the profit back by keeping the customer. See, the whole idea is to KEEP your customers! The key to success in any business endeavor is HAPPY clientele. Retail or wholesale, counter sales or service.

Here is a factoid from the rand Institute. If the customer isnt happy, he tells a min. of ten people. For every one person who complains there are ten who dont. How many could you have brought in had you you used basic diplomacy? Dispute or not? You surely lost at least one or two that were in the queue and who knows how many others. Every time someone "googles" your company name these threads will come up. And you hung your own ass out for all to see. What a nincompoop? How smart are ya now pal? Don't believe me on the google? Try it and see!

You act like a bully. I know from reading these threads you are a liar and a cheat and when you are not face to face, a name caller. I would LOVE to have you say something like this to me or one of my fellow pontiac enthusiasts in person so you cant run. I'd love to test your "manhood" as it were and see if you can take as good as you seem to enjoy giving.

Like I said in a previous post, it's not when things are right that you find out who you are dealing with. It's when things go wrong. Screw one guy, it costs you a LOT more than one customer. It's not the dispute that has me cheesed at him. It's his arrogance and name calling. "Sportcar" I would refrain from insults unless you have the means to defend yourself 24/7. You have made some mighty good people mighty angry and most of us had no grievance with you. Now, it's a different story.