I thought that good customer service had died with the birth of the large discounters like Costco, Sam's Club, or anywhere else someone can save a buck on a $10 item.
It seems that just about every purchase I make anymore turns into a hassle in some form.
We should reward people like Robt. Williams with our business even though the purchase might be slightly more expensive. Isn't dealing with knowledgeable, honest and helpful people worth paying a little more?
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