[lugnutt]

Wow, I just experienced a major case of de ja vu! I just had the same experience with rock and slow engineering. I can not believe the time wasted on getting a set of heads. If I had known the amount of time invested I think I would have went with another company. I feel being in the service field (I am service manager at a repair facility), that he has very poor customer service. I should have know up front when he would not accept a credit card payment that there was something fishy going on, now I know why. I have never had to prepay labor, I could understand sending money for parts but not the whole amount up front.
I received my heads in five months, and got every excuse in the book. I thought I knew them all. I especially like the one, we were racing! Well I am not, thanks to slow delivery time of products.
I still trust the knowledge and workmanship but am very dissatisfied in the delivery time.
I also have not received a receipt for my heads. I called and they said they only send receipts once per month. So I guess I should receive them in about a year or so.