I think you are being a little unfair, because you can't get gratification immeadiatly. If they had agreed to charging more and the courier screwed up (which they do every day) and your order took an extra day you would be screaming.
Thats why they refuse. Been there done that and have the sore ear. I operate a service business and I refuse to have customers shorten the timeline in order to get their service first as I end up delaying other customers who are patient and having to deal with an upset customer who runs to their computer to slag the business. Most businesses do not need customers like you. ..... had to vent
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