I believe Steve still owns the business but has KEVIN running it.
BOTH STEVE AND KEVIN are straight up guys who will try and do a lot to help you. Asking for next day and not getting it may have just been a error by one of the people. I would call Kevin and try and work this out immediately. Posting about your issue without going to the vendor first is in my mind skipping an important step.
I personally think Kevin or Steve could have resolved this issue without your "Flaming" post.
Tom V.
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"Engineers do stuff for reasons" Tom Vaught
Despite small distractions, there are those who will go Forward, Learning, Sharing Knowledge, Doing what they can to help others move forward.
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