Is CS unable to communicate for himself and needs you to be a mediator and speak for him? What????????? If he overloads himself to the point he pisses people off, then he is a very poor businessman. I have seen this happen many times in the construction industry, people are excellent crafts people but crappy when trying to run their own business. I'm sure he does great work, but after a customer is promised many times and been stuffed, quality is a moot point. Bottom line is pretty simple: if you can't do what you say you can, don't say it.
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