Sears motto is "Satisfaction Guaranteed". Many years ago I tried to return something to Sears and was given a hassle. I asked for the store manager and demanded a full refund because I WAS NOT SATISFIED and Sears guarantees my satisfaction. I got the full refund.
According to the policy posted below is that they will only charge a re-stocking fee if the merchandise is "not returned in the original box, unused, and containing all original product packaging and accessories".
I once tried to purchase a "gift card" at Lowe's using my business check. I was told that they don't allow gift cards to be paid for by check. I spoke to the stores assistant manager and they refused to waive the store policy. I went to Lowes Corporate business site and found the name of the Vice President in charge of store operations. I wrote him a letter with my complaint and a couple of weeks later I got a personal phone call from the Vice President and another from the local store manager with an apology. Since then they changed that policy.
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Satisfaction Guaranteed or Your Money Back
Our goal is that you are completely satisfied with your purchase. If for any reason you are not satisfied, simply return your purchase in its original packaging, with your receipt within 90 days of your purchase, 30 days for Home Electronics and Mattresses for a refund or exchange. If you are not satisfied with your purchase after these time periods, please let us know. Your satisfaction is important to Sears.
A 15% restocking fee applies on select Home Appliance, Home Electronics, Home Improvement, Household Goods, Lawn & Garden, and Automotive products not returned in the original box, unused, and containing all original product packaging and accessories.
Special orders cancelled after 24 hours of purchase are subject to a 15% order cancellation fee
Include the Order Confirmation e-mail, print out of your Order Status page, or packing slip. For return options and instructions for mailable and home delivery items, see our Returns Options. Shipping and handling charges are not refundable. For additional questions on sears.com returns or order inquiries, email
[email protected].
No Hassle Returns
If you are not completely satisfied, you can return your purchase to any Sears store or send it back to Sears.com.*
Click on the Customer Service link at the top of the page for specific details.
* Excludes Auctions, Parts Direct, "Sears presents..." and Sears licensed partner websites.