Not to defend Sears but i think they are adopting this policy because a lot of people "buy" something, do the job and return it saying they weren't satisfied or it was defective in effect using them for a rental center. A friend of mine who works at Home Depot said he see's this all the time and it pisses him off. Just two days ago I went to a Sears "Repair and service" store to try to get a repair part for my Porter-Cable sawzall (Sears sells this brand) and the kid behind the counter said he needed the model number. I had the exploded view diagram WITH PART NUMBERS in my hand with the model number clearly printed at the top of the page and he said that wasn't it and I needed to go get the full model number of the label of the saw. The part I needed for it was common to all the saws with a quick release and he said he still couldn't help me. I ended up going to a small electrical tool repair shop and with him barely looking at the diagram he walks over to his parts shelf and asked "How many do you want?" Moral of the story? Support your Mom and Pop type stores!
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“Nothing in the world can take the place of persistence. Talent will not; nothing is more common than unsuccessful men with talent. Genius will not; unrewarded genius is almost a proverb. Education will not; the world is full of educated derelicts. Persistence and determination alone are omnipotent. The slogan Press On! has solved and always will solve the problems of the human race.”
― Calvin Coolidge
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