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Originally Posted by kookykrispy
The message is that pocketing a lousy $3 and then telling me sacastically "have a nice day" to my back... is far more important to Sears than retaining a lifelong customer.
I hope they choke on it. I'm shopping elsewhere for my tools from now on.
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Let me answer this from Sears perspective (again, not my perspective). They are not looking to screw you for $3. They have a business to run. They are looking to pay for restocking the item. When you are buying an item, do you pick up the item that has looked like it has been returned? Not many people will. I won't. So then they have to repackage the item if it does not sell. Also consider that they have to pay someone to open the box, verify contents, refund your money, pay for the electronic transactions debiting your account. That stuff adds up. As far as doing business, I think it is unethical, but understandable if someone wants to have that as their store policy. Most people are looking for the "Cheapest" price anyway and things (good faith policies) get cut.
As far as the comment, I agree with you. It was not needed and was made only to piss you off. You could have taken name and reported it do the district manager and asked for written apology and you would go up to the store for the person to deliver to you in person.
Keep in mind that kmart owns sears or vice versa now. Expect crap and bad policy.