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Originally Posted by steve v
How would they have handled it if you claimed the part was defective & didn't want another replacement tank?
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If it were defective, they would not have charged the restocking fee because the return is justified. Yes satisfaction was not had, but not on Sears' behalf. Should it be ok that I buy 15 different air compressors, try them, and then return the ones I don't like? Well it should be, but to curve me from doing it, they put a restocking fee in place. Again, they are paying someone to handle the items a second time when I return them. These same types of charges occur every day in manufacturing. Only seldom does the consumer experience it.