About returns: Did you pay for them with a credit card? A credit card, not a debit card?
If you paid for them with a credit card, the little company's piss ant no-return contract is no match to the finincial gorilla of the creditor. The big stick is bossman. The merchant must ensure 100% customer satisifaction to the purchaser; otherwise, the merchant must provide 100% refund upon return of the unsatisfactory product. It 'dont have nothin to do with the contract between you and the vender, and everthing to do with the contract between the creditor and merchant. In this case, you can play the same cop-out bBay game because--alas--all you are is a venue.
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