Follow up is a time consuming ordeal. And can be two or more different departments.
Ya place an order. The sales department takes it. The paperwork goes to the stock room and pulled. Then another department boxes and ships. If the original paperwork is Zero'd on a specific item and never sent back to the order desk then you will never know. If you were billed for only the items sent then it is something that might need looked into as far as customer service? If it's a once or very rarely occuring thing, then it just was one of those deals that happens but looks bad.
And yes a mistake as the front office only processes the orders from inventory shown on the computer. Also something else to consider. They might have had one and depending when, it coulda been sold the same hour to another customer.
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