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Originally Posted by baron_
I often agree...some kid in the office making $7.00 an hour and promising to return phone calls and ask questions when available would be a nice asset for KRE/SD/Butler/anyone
Even if the kid can't answer tech questions - returning a phone call 30 minutes later after he finds someone that can would be tremendously valuable
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to hit my own thread over the head - I don't know bout that helping.
When I get a "secretary" that fields my call, unless very bright or diligent at taking notes - something gets lost in the question to my answer.
If the secretary tells me "Dave said everything you asked for can be ready in 2 weeks and will be $2450 plus shipping" I would be "so, they will have roller springs for .700" lift and flow 315+cfm? He thought the standard shaped chamber would be good for me? I should remind him to make the chambers 85cc?" Then I'll get "ummm- I guess so!"
I have been friends with many in these overwhelmed shops.
I think a tech line hour and/or dedicated email return time is not out of the question.
When Butler first started, he usd to juggle the phone conversations as I talked tech. It made me a loyal customer for years - that devotion.
I sense the same spirit and cutting edge product from SD - that's why I'm frustrated. Not so much they did not call or answer - but I really want to hear their advice and hopefully buy new heads.
I'm torn.
Can't go wrong with a good deal on proven used Butler heads either.
My goal is nothing new - the KRE D-ports to get me there are.
I need convincing by the guys that actually make them into what they are.
On topic - better phone support should be arranged during the busy season by our leading vendors. I'm certain it would be cost effective in the long run.