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Originally Posted by *67firebird*
apology no because i really felt like the operator was being non shalant with me and thats simply not cool. P dude. Keep up the good work.
ive communicated with him via email and lots of great info. but the lady was not cool. EOS.
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I was done replying and trying to move on but........................
don't add more fuel to your already out of control fire. Switching at this late date to "my Daughter wasn't cool" is a cop out.
when you talk down to her because you thought she didn't have the knowledge. I have to disagree. She informed me that you were quite rude at first but she hung in there and smiled the whole time. She has handle your type before with men thinking women don't have the knowledge. Remember I stated she was a Discount Auto Parts store manger for 2 years after working only one year and a half for them. Might have had something to do with her experience and KNOWLEDGE. But seeng as your only 20 you will learn............ the hard way it seems in public, that there are women with great knowlege in this field.
Besides she has been doing this since she was crawling and helping me at the age of 12 at the shop. She is now 36.
BTW: I have discussed this with her.
#1; you at first came off as arogant.
#2: You needed a CUSTOM pushrod
#3: She offered you the top of the line first.
#4: you whined about the cost.
#5: She offered you an alternative at a better price without sacrifising QUALITY. we don't make the price structure. We just try and make a buck and be competitive.
#6; You were informed that we didn't stock that size and would have to order it in. Tghen you are in Cal, we are in Fl. do the math.
#7: You said OK.
#8: All times were estimates and the term............ roughly or about are used. In this market exact guarentees can never be given or implied. Worse now then in the past. As you gain experience and knowledsge in this world you will learn.
#9: You were given different options on delivery and pricing. We make no money on this for time spent, boxing, placing pick up time orders, etc. Free to you cost to us.
#10: You are displeased. OK. I'm displeased with your responses................ so I guess the best thing to do at this point is to tell you to "kindly refrain" from purchasing any future products or ask advise from us and we will keep your name, address and this post on the wall to inform other Pontiac vendors of possible verbal retibutions.
** I have only had to do this with 3 people including you over the course of 35 plus years of doing business.
If customers can complain about businesses, then busnisess should have the right to refuse service to said complainers when felt it was unjust.
I'm done and moving on. Didn't get upset or revert to name calling. Kept it decent and clean. Lifes too good to let this post affect my morning coffee. LOL.