[RR67GTO]

They may be hard to reach, but I have run into this with other kinds of good work or products. If you try to remember that like many people who are very good at what they do, sometimes they are so overwhelmed with orders, calls, locating parts which also might be hard to get their hands on. Then with just so many people working to cover everything it may take a while to get a response. I'd keep trying which is what I do and then act polite and get to the point. Meaning have my questions in order to ask. Their work is like any other kind of art. It takes time and ya can't be making a masterpiece if your answering the phones. Someone answering phones that can't answer questions may be worse than not getting a call back for a while.

Also, when you consider the time spent doing the rest of a car, engine, or project. Returning the wrong parts, or parts that are not what they said they were. Does a set of heads really take all that much longer?? I've waited a long, long time to have a well known glass man replace my rear window in my 67 GTO. He cut and tempered the glass for it. But, because he also needs to replace the molding studs that are missing from the channel and I don't have the engine or steering column installed yet. We need to do the work when it's decent weather in order to make room behind the car so he can work on it. And because he's the best at doing this anywhere close to my location he gets very busy. Not to mention he's over seventy and has been doing this for more forty years now. I apologize for being so long winded, and do understand what frustration is at trying to simply get something you'd like to buy. But, can't get information on it before spending big dollars. My best to everyone. Mike in Oregon