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Originally Posted by Skip Fix
Drunk'nInjun-I hope it all works out the best for you.
Bringing problems with any product out in the open is a benefit to all.
Recent article on Hurst wheels showed his goal was to make the safest wheel out there and did want to know when they would fail. That is the correct business attitude, to accept problems and resolve them.
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Very well put. Now this is a smart business man. Anything less than this, is poor business attitude. Jesus mistakes happen all the time, and we all know it was NOT done on purpose. All they had to do was go good on a few piddley ass pieces of metal. Not a big deal if done in the first place, not only that but then people would have thought WOW these guys are great to deal with and they would have been hero`s instead of chumps. Money lost on the bad crap, would have been money made in the end, and there would have been no end in sight. Now who knows, all because of a poor business decision. Now it does not matter what product they sell, some gomer is going to bring this up and tarnish it. Now what will happen is the people in the future that do not no about this, will read it, or hear it, and will not do business with them. In this day and age with mail order parts, the internet and what not, customer satisfaction is #1 or you have no customers. Jesus this is going around the world. Right or wrong, in the eyes of the people who do NOT know, they are wrong, that`s human nature. And when people think your wrong they won`t take a chance on there money with you. Sad Sad situation, for them not anybody else...........................