
07-10-2008, 06:49 PM
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Junior Member
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Join Date: Jun 2008
Posts: 5
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Quote:
Originally Posted by 67blackcherry
Went there yesterday, needed a few minor parts. Two salesmen helping two customers, no one else in the showroom...no greeting, be right with you, NOTHING. Took them 20 minutes to finally help me - no big deal - but the salesman looks at me and says "you need something?" No, I'm a homeless person, saw the store, thought I'd stop in...HERE'S YOUR SIGN!!!
I called today, spoke to one of the sales managers and told him "honestly, 7 times out of 10 I will purchase from back East, cause your customer service is horrible." I worked retail long ago @ a very busy Pro Audio store, I understand a salesman being busy...but all it takes is a simple greeting "hi, be right with you..."
Funny thing is - the sales manager told me "we JUST had a meeting about that, I'm so sorry, etc etc." I want to buy from them, cause they are local, but I would rather give my $$$ to our hosts or Ames.
And DO NOT get me started on the "it takes a week to credit back your credit card even when you cancel the order BEFORE it ships..." nonsense...
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Just by chance....were you there around 12:30? Based on what you posted I can't help but think you were the guy standing next to me. Did you have a note pad and you were trying to buy parts for your '68?
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