[Tech @ BG]

We will a lot of times extend warranty consideration depending upon the circumstances, not the person . Here is a good story regarding that which has occured over the last couple of weeks.

Barry himself has been going to various consumer trade shows and events and working the booth to get unvarnished opinions of what customers are actually saying in the field.These have all been national type car shows with hundreds of participants and even more spectators. Much to his pleasure with all of the participants at each show there have only been 2 -3 come up at each and voice their problems with him to which he turns them over to me to look into their issue.

At the last show he did have a guy come by who was using the Pontiac Six Shooter who was happy with it but shortly after that was another guy who had one and started raising @%#^ for close to 20 minutes about how poor it ran and now they could never adjust the center carburetor and he had taken it back off the car,put it on the shelf and put his original stuff back on. He went on to say how he would really like to put it back on the car as it did run real good for a little when they first installed it before doing this. He did not realize he was talking to Barry himself until after he left the booth but Barry told him to send it back and we would gladly take a look at it and fix it so he could take it off the shelf and use it again.

Barry hadn't even gotten back from the show before the guy called me and told me of this whole story and I informed him of the same to send it back for us to look at.

His carburetors arrived this week and our guys in the R&D department here opened them up to take a look. Much to our suprise we found a large piece of teflon tape covering the end of the needle and seat keeping it hung open as well as another large piece that had made its way through. This was apparently done when they installed in on the car as we do not use any teflon here.

For a few buck in parts and shipping back we decided to go ahead and take care of this guy and his 2400.00 investment and will be sending his carburetors back to him having fixed them for free and he should be good to go. We didn't have to but once again we did extend warranty to a customer and he can now reinstall his system and go enjoy it.