Quote:
Originally Posted by Nick S
I guess Clasic Industries just doesn't get it. I live about 70 miles from Huntington Beach ,CA where they are located
and they charge me $32.95 + $2.50 Insurance to ship a small box that USPS would have charged $12.00 for. I called them on this and they said we hear complaints about this all the time but didn't offer any options. I won't order any more from them unless I can will-call the item and then only if no other supplier has the item
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As a business owner who ships a lot of customer orders I can tell you that most businesses do not make a profit on shipping - because they simply add it to their invoice at their cost and pass it through. My company has done it that way for 37 years. My competitors without exception do the same. That is not to say that there aren't companies adding shipping and handling charges to their shipments as a way of improving profitability - I am sure there are. It sounds like you already know how to communicate your displeasure with that by moving your business elsewhere.
Many companies have no control over the rates they pay for shipping. Depending on the volume of shipping they do with a particular carrier, they may get better discount rates. It could also be that the way they are classifying the shipments on the BOL (Bill of Lading) is causing their rates to be higher because the carrier charges a higher rate for more easily damaged, fragile or bulky items. If they are shippinng LTL, (Less Than Truckload) their rates will be higher than the parcel carriers like UPS and others. You might try to ask them if they will ship a certain class or rate with a carrier you know will quote a lower rate. I stopped having UPS pick-up every day in my business because the rate they charged to just have the driver stop by each day to check was getting ridiculous - plus they hit us with a fuel surcharge on every single shipment. Now we drop our smaller shipments off a the local UPS store as needed - the cost to do that is far less annually than paying their pick-up service charges.
BJ