BJ, I appreciate your insight as a longtime business owner.
But I think in this case, they are just overcharging by such an obscene amount that even their own sales people know it and don't even try to hide it any more.
Classic Industries is a mega-supplier and they seem to think they have the right to "uber-charge" ridiculous shipping charges to their (now former) customers. When I asked whether they could ship it another way, the customer service guy just laughed and said he can ship it 2-day or next day. Those prices were in the hundreds of dollars.
After that, I sent an email explaining my feelings in a very professional manner to their only listed contact address on their website. Of course I never got a response. (Anyone out there have an email address of the CEO of the company?)
They just don't get it...
...and they will never get any of my business again. I vote with my wallet and I recommend that other people do the same. My business goes to our host and other enthusiast-oriented companies that appreciate their customer base and don't take advantage of them. There is nothing at classic that I can't get at a dozen other suppliers, at a lesser overall price.
Last edited by njsteve; 03-31-2010 at 06:58 PM.
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