My best story has to do with a Fisher-Paykel dryer.
It broke every 2 to 3 months, and the repair folks either could'nt get parts of fix it right.
I contacted the VP of Quality, and told him that I would:
1. Go on every TV station in Boston and give their consumer advocate reporter the full story
2. Tell 60,000 people in 60 seconds on my web boards (like this)
3. Post a video on You Tube of me smashing the dryer with a fire ax
They picked up the dryer, and gave me a 100% refund on a 2 year old dryer.
THAT is how you get satisfied as a customer!
|