Quote:
Originally Posted by 1969GTO
that's all great info......except most of us don't order direct from ACC, we buy from the catalog from PY,AMES etc.
So it's what ever they have on the shelf to be sent out.
They have no clue if the carpet is cut to short or what ever problems there may be,it's a trust thing...carpet made right the first time.
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When you make a special request, PY drop ships the carpet with the special instructions as apposed to shipping it from stock. That being said, I see enough complaints here to investigate further this 'short' situation but keep in mind that this is a couple of problems and ACC sends out thousands of carpets a month. It could have been a particular run where the guy that laid the carpet in the cutting mold just screwed up. Could be that some people aren't installing it correctly. etc. Either way, ACC stands behind their product. If they cut it wrong, they will replace it.....and PY will help you.
Someone will post here when we have some additional information.