[Ccass]

This forum is setup for a customer to "Post a 'current' compliment, suggestion or issue with regard to a PY service or product." It's not here for bystanders to participate in analyzing and critiquing mostly because most people feel it is rude. The fact that the customer took the time to come back to an old topic and say 'thank you very much' pretty much strongly infers that the customer felt he got some level of 'good service'. Additionally, from a practical standpoint, bystanders are highly discouraged in making negative comments in this forum because they would have no way of knowing what communication transpired between the customer and PY privately. Which appears to be the case here.

In the future, If you feel the need to help or defend a customer, just shoot him a pm or e-mail with your advice.