Thread: Defective Item
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Old 01-28-2015, 08:17 PM
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RAJ7395 RAJ7395 is offline
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Join Date: Apr 2000
Location: Peoria, Illinois USA
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Found out the hard way that UPS is not affiliated with the UPS Store in any way despite having the logo in plain sight all over the building.

I had the UPS Store pack and ship an item ($1000 pair of speakers) and I paid for $1000 of insurance. The speakers were damaged by UPS in transit.

UPS refused to talk to me as the UPS Store was the shipper of record. UPS denied the claim stating that the speakers were not packaged adequately.

The UPS Store said that they packaged them correctly, UPS destroyed them, and thus the UPS STORE refused to pay the my claim. I asked the UPS Store to fight UPS for a claim and they told me "NO" not their problem.

So.... DO NOT EVER USE A UPS STORE!!!

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