Thanks for the affirmation guys. I too have ordered from RA quite a few times in the past and never had a problem-but never again.
Regardless of which warehouse it was shipped from, their lack of common sense and carelessness leads me to believe that this approach isn't just in their shipping department.
There are plenty of online sites and local shops that offer comparable prices, and moving forward they will get my business, not RA, even if it costs me more.
Apologies for hijacking the thread!
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Originally Posted by unruhjonny
I believe that Rock Auto relies on shipments coming from different suppliers/warehouses;
I have twice had issues with shipping, and RA has always made it right.
I cannot think of a single time where the package wasn't in a box, inside of packing material, inside another box...
I too would be concerned about the braking material being damaged from poor packaging, and would have earnestly pushed the point, because even though FedEx did their part to place the contents into the package from which they fell out, the poor packaging was the problem - what would have happened if a FedEx employee missed one of the parts which fell out?
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Quote:
Originally Posted by george kujanski
Ordered a AC Delco CS144 alternator from RA. It came in a nice undamaged cardboard box. Inside the box was the alt in a AC delco box that looked like a tank rolled over it. See the attached pix. Luckily, after close inspection, the alt was undamaged, but who would put it in a crushed box with tape all over??????
This was a replacement for the first alt which someone dropped on the pulley end, causing the fan to rub on the front housing. The inside of that box had a clear indentation of the hit.
George
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