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Originally Posted by Heybuck
I agree with everything you are saying here but the BIG problem is, how do you prove it?? You can't. It will be denied right to the end and who wins then? A lot of angry people.
I would say your first scenario is probably the most likely - he just forgot to fit it in. Maybe the others are possibilities but if they genuinely decided not to put it in, they would be fools. If they really did not have a new one in hand, just put the old one back. Who would know after just a mile or 2 of driving. The new oil will still look new even if it had picked up a bit of old dirty oil as it passes through.
Sure, go and confront them but the only lever 6t7goat has is to tell them that they have lost some business and the word will be continually spread. What we haven't been told is how much time has passed? If it was only a week or so, you just might have a case but 10K miles..... That's going to take a fair old time to rack up those miles so the quick lube place will have no recollection of the situation even if they wanted to remember.
But I still say, the bigger picture is now his daughter will trust her dad to look after things on her car. She will take this as a lesson and not go to the cheapo place for a lube. You do really only ever get what you pay for in the end.
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You don't need to prove it. The shop should give the customer the benefit of the doubt on this. How many customers are going to come in telling a story like this just to try to get a free oil change out of them? Balance that with the reality that low paid automotive service workers make stupid decisions all the time, not to mention human error. It's not like the customer is coming in asking for their money back on some huge repair bill.
See, most people just give up way too easily. If this happened to me or someone I know, I'd be demanding the following, and believe me I'd get it: A) reimbursement for the cost of the previous oil change B) a new filter handed to me over the counter C) reimbursement for the cost of an oil analysis of the oil I drained out. I'd do all of this in part to make sure my problem was noted and discussed, so if/when there is a problem with the engine afterward, I'd have some ground to stand on when making a claim against them.
You people that give up so damn easily fail to understand that courts overwhelmingly side with the customer when they take shops fo court over bad work. If you have any kind of reasonable documentation/proof of your problem, you WILL get some form of judgement. Shops know this and if you fight the right way and don't back down, you will get what you ask for or close to it. You are guaranteed to get NOTHING if you do nothing. Simple as that.
I say this as someone who has fought for numerous people on their behalf when they have been screwed by shops. As someone who has to compete every day with the bad reputation that mechanics have, I cannot stand to see people getting screwed, and will not back down when someone has obviously been wronged. I've helped people get money back for BS repairs that either weren't done at all or done wrong, I've had people's cars fixed properly.. I get what I ask for because I know all the ways the game is played and I don't back down. Maybe I just have more fight in me than most, maybe it's because I do it for a living and know how to play the game, maybe it's because I don't just walk back out the door at the first sign of resistance. Whatever it is, I get results. I just shake my head when people say "just let it go". You've got to be kidding me!