Quote:
Originally Posted by The Champ
Before I retired from the ACDelco/Motorcraft/Mopar warehouse distributor that I worked for, one of my diehard Interstate battery shops was frustrated by the Interstate dealers refusal to honor warranties after he'd already replaced the customers battery with a new one.
According to the Interstate dealer, the shop owner didn't know how to test a battery. The shop owner had been in business for 30 years (selling Interstate batteries the whole time) and was honest as the day is long.
As to pro rata warranties - I was so glad when ACDelco did away with the pro rata BS. If I remember correctly, they did this around 2012. The Advantage (entry level) had an 18 month free replacement warranty, the Silver a 30 month and the Gold a 42 month. All in plain English.
All the pro rata warranty ever did was piss customers off (after the free replacement period).
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Yeah, after paying $170. for a battery getting $24.00 off in the pro-rate period creates a grumpy customer. I usually tell them just buy a new one and I'll knock off 10%. I deal with this kind of stuff every day. You guys that keep saying how great your 10 year old batteries are realize that they are USA made right? Your going to be lucky to get 3-4 years out of a "Hecho en Mexico" battery. The quality just isn't there when profit is the name of the game.
