I am actually amazed Summit is able to get out what they do now given our supply chain issues. Companies from as small as us to gorillas like Summit have been experiencing orders up 4 fold compared to pre-Covid.
My guess is to handle this issue Summit has shifted their tech people to handling phone orders; you have more experienced people and can do this task remotely - reducing the chance of spread. We stopped doing tech by phone years ago as it is a huge time waster and suspended phone orders as we have as much as we can handle now just online.
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