Quote:
Originally Posted by HoovDaddy
I worked as a Pontiac tech from '73 through 1985. Popular electrical problems were alternators, starters, back up light sockets in the bumper, 68 GTO tail light sockets, wiper motors, window leaks, trunk leaks, squeeks and rattles, carb rebuilds, tune ups, shhocks, exhaust, power steering leaks. 12 month, 12k mile warranties. Tons of warranty electrical problems. Most cars coming in had less than 50k miles, never saw 100k.
Quite different from todays cars.
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Thanks for this!
I'm just curious but do you know how the repair data was shared with Pontiac/GM? Did you ever see a list of "frequent" or "top" repair actions, either under warranty or not? Clearly they had what I call a "quality management system" and I'm curious to know how it worked. I've never seen discussion of this on the forum.. but I've never gone looking for it either
For example, I'm sure you got repair bulletins and parts change notices that were based on dealer service data (although some changes were probably trigggered by discovery in factory or engineering tests - "late discovery").
The top of the list may also have guided staffing decisions for your management (ie how many hours for a typical repair to decide how many techs were needed).
And as long as I'm spewing random questions, did service department managers report to the dealership or did they have their own management chain within Pontiac/GM?