Quote:
Originally Posted by jamesq
A big thank you to Ames customer service!
I ordered the headliner for my 63 wagon in March 2021. I received it, checked the color and put it away, as I was not ready to install it yet.
I pulled it back out in March 2022 and noticed it was the correct color, but for the wrong body style.....
I called c/s and they researched and discovered it was their error!
They sent me a call tag for the return and had the correct wagon headliner made and shipped to me, all at their expense.
I appreciate this level of customer service, it is not common any longer!
James Q
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Hi James, thank you for the great feedback! It's what we strive for, I'm very glad to hear our agents met that expectation and then some. Have a great day!
Kyler @ Ames