Quote:
Originally Posted by Sirrotica
Since the PRW has known problems at this point in time, I would ask Butler for a credit on the original purchase price towards a new, better performing product. They're not going to make any, if much money if they accept your proposal, but buying goodwll can't always be measured in dollars, and cents. In this day and age, having a reputation of treating a customer as they themselves would like to be treated isn't figured in profit, and loss.
Butler is usually pretty well known to working with customers that have a valid concern over defective parts, they do seem concerned to keep their reputation intact. Probably a decade ago, I saw a guy at Norwalk that had a gripe about an aftermarket crank his son purchased, that was resolved without too much fanfare. Having run a few of my own businesses, it's worth swallowing the loss, to keep a good reputation from being ruined.
It takes years of goodwill to build a reputation, but it can be erased over one bad customer experience.
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I agree with you and was thinking and hoping for some good will when asked if I could get a discount as I explained to someone at Butler that I didn’t want to run those PRWs in my solid roller cam application. I also asked why they still sold them.
He said that while he has seen failure of them that they are a good rocker in the right application. (Small to medium lift hydraulic roller and FT cams) and that he has a set on one of his own motors.
I didn’t press it or ask to speak to his boss, I know that their price is cheaper than most everyone else and if they get stock in 3 weeks they are faster too. I just want the parts at this point, bitter pill or not.