This story doesn't surprise me one bit. Insurance companies are all cute animal mascots, funny or extremely expensive commercials and super helpful as long as they are collecting premiums. Making you whole after an incident to which you have absolutely no control is the last line item on their list. USAA did not do well in a recent Consumer Reports survey of customer satisfaction. But my experience has been all insurance companies are basically the same. Settle the claim at the lowest possible cost. That's their job. Decades as a loyal customer with zero claims means absolutely nothing. When that 1 claim happens, your no different than the newby who just paid for his first month of coverage. They have nothing to lose by stringing you along for months or years. I wish you the best. Beautiful car. Sorry this happened to you.
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