I had one very bad experience with "The Brown" that goes back a number of years. I haven't shipped with them since that time.
Someone shipped me a very heavy package. I was upstairs working when I heard the door bell ring. I went to the bathroom window to see who it was. It was the "Brown" delivery driver. He had set my package on my deck rails. I started to open the window and tell him I would be down to get it. Just about that time, he pushed down on the corner of the box and let it freefall to my side deck landing. I was pi**ed. I opened the window and started yelling at him, called him some fairly nasty names. He left before I could get down. Luckily the item was cast iron and survived with no damage. I called "Brown" to complain, they told me to file a damage claim if I found any damage.
A number of years ago, I ordered a large flat screen TV. It was delivered by "Brown" and was damaged. It was pretty apparent it was damaged in transit, since there was a huge gouge in the cardboard. It looked like somebody ran a fork truck into it. The TV was toast.
I had pretty good luck shipping with DHL. I used them to ship, never had any damage to anything I shipped with them.
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