Amazon has so much leverage, and they are so huge, returned merchandise is their preferred way of handling problems. Not actually fixing the problem. The amount of stuff returned to Amazon is staggering. Seems like I have heard 20-25% of all sales. Hard to believe they still make a profit, but they do. It's possible they may just tell you to keep the product and still give you a refund. Then you will have 15 spares. That's a common practice for Amazon.
IMO, If Comp wasn't part of an investment group, they would have sent you a rocker arm, simple as that. They are now so insulated by the investment group, they are completely disconnected from the end user now,
Harland Sharp, on the other hand, is extremely engaged with their customers and supports the hobby in person at the race track and has superior customer service. We recently had an LS rocker arm break on the dyno instantly while cranking the engine. It was the student's fault. Incorrect installation and adjustment. 1 phone call to Harland Sharp. 2 days later a FREE replacement was at the school. It wasn't even their fault. That is customer service and it still has value.
|